Reduce
Collection Cost
Boost
Recovery Rate

Through our Artificial Intelligence and Machine Learning
driven Loan Collection and Automation Platform

Book a Demo   
Trusted by Leading Banks, NBFCs & Fintechs
Reduce
Collection Cost
Boost
Recovery Rate
Through our Artificial Intelligence and Machine Learning driven Loan Collection and Automation Platform
Trusted by Leading Banks, NBFCs & Fintechs

Our AI driven algos segment the borrowers
basis probability to pay & contactability

Our AI driven algos
segment the borrowers
basis probability to pay &
contactability

Super charge your Debt Collections

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Superior
Engagement

Achieve upto 5x higher borrower engagement on Paytm App, compared to traditional digital channels

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AI driven collection strategies

Drive up collection rates, using most effective strategies suggested by our AI algos based on borrower’s probability to pay

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Best in Class Telephony Tech

Improve agent productivity with progressive & predictive dialers. Reduce Telecalling cost with voice bots.

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Comprehensive Solution

Engage via Paytm app, SMS, IVR, Whatsapp, Voice bot, Tele calling. Multi lingual support, Cash pick up option, Field agent app.

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Superior
Engagement

Achieve upto 5x higher borrower engagement on Paytm App, compared to traditional digital channels

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AI driven collection strategies

Drive up collection rates, using most effective strategies suggested by our AI algos based on borrower’s probability to pay

Alternate Text

Best in Class Telephony Tech

Improve agent productivity with progressive & predictive dialers. Reduce Telecalling cost with voice bots.

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Comprehensive Solution

Engage via Paytm app, SMS, IVR, Whatsapp, Voice bot, Tele calling. Multi lingual support, Cash pick up option, Field agent app.

The Paytm App Advantage

Push

Notification

Send timely payment

reminders

Chat

Notification

Direct conversation with

borrowers

Payment

Reminder

Setup reminders on Paytm

app homepage

Payment

Gateway

Fast, easy & secure

payments on app & web

The Paytm App Advantage

Push Notification

Send timely payment reminders

Chat Notification

Direct conversation with
borrowers

Payment Reminder

Setup reminders on Paytm homepage

Solving for Entire Collection Lifecycle

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EMI Payments on Paytm App

Setup payment reminders

Drive eNACH registrations

Incentivise timely payments

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Reduce Bounce
Rate

Run pre-delinquency campaigns

Engage on Paytm app

Use SMS, IVR, Whatsapp & Voice bot

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Soft Collections (early DPD)

Segment borrowers with our AI driven algos

Digital channels for low-risk borrowers

Physical channels for high-risk borrowers

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Hard Collections
(late DPD)

Telecalling

Field visit

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EMI Payments on Paytm App

Setup payment reminders

Drive eNACH registrations

Incentivise timely payments

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Reduce Bounce
Rate

Run pre-delinquency campaigns

Engage on Paytm app

Use SMS, IVR, Whatsapp & Voice bot

Alternate Text

Soft Collections (early DPD)

Segment borrowers with our AI driven algos

Digital channels for low-risk borrowers

Physical channels for high-risk borrowers

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Hard Collections
(late DPD)

Telecalling

Field visit

Creditmate SaaS Platform

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Comprehensive & reliable collection management software

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Automation

Classify borrowers into multiple risk segments and prioritize according to higher probability of payment. Onboard multiple collection agencies with dynamic allocation of borrowers.

Alternate Text Communication Channels

Smart insights on best communication channels to connect & best time to contact. Engage via SMS, IVR, Whatsapp, Voice bot, Predictive Dialer through a single platform.

Alternate Text CXO Dashboards

Optimize borrower allocation to agencies & manage multiple portfolios through enterprise-level dashboards. Real-time tracking of field agent productivity with mobile app.

Alternate Text Targeted Campaigns

Call and reach your borrowers through alternate channels. Create an enterprise-level strategy to reduce NPAs. Choose from hundreds of multi lingual campaign templates.

Track agent Productivity

in real-time with

Field Agent App

  • Easily access cases by pincode, customer name, contact number, loan account, case status, case bucket, follow-up date & pick-up date
  • Multiple payment options including cash collection, instant payment link, QR code & direct transfer to your bank account
  • GPS based navigation support,
    click to call, upload images & videos
  • Available in 4 languages (English, Hindi, Marathi & Gujarati)
Download the App

Track agent Productivity

in real-time with

Field Agent App

Easily access cases by pincode, customer name, contact number, loan account, case status, case bucket, follow-up date & pick-up date
Multiple payment options including cash collection, instant payment link, QR code & direct transfer to lender's bank account
GPS based navigation support, click to call, upload images & videos
Available in 4 languages (English, Hindi, Marathi & Gujarati)
Download the App

Case Studies

Reduction in bounce rate for
a leading Indian Private Bank

Cost reduction for a Leading
Fintech

Choose a solution best suited for your collection needs

Choose a solution

best suited for your

collection needs

SaaS Platform

Automate and streamline your collection process

Onboard multiple agencies

AI driven strategy recommendations

Run SMS, IVR, Whatsapp, Voice bot, Predictive Dialer campaigns

Field Agent App

Real time Analytics

Online payments and cash pick up option

Full Stack Collections

We run collections for you

Allocate your cases to CreditMate

We leverage our AI algos to segment borrowers basis probability to repay

We deploy custom campaigns across Paytm app, SMS, IVR, Whatsapp, Voice bot, Tele calling, Field network

Performance based payout

Pre-delinquency Reminders

We help reduce your bounce rate

Allocate your cases to CreditMate

We leverage our AI algos to segment borrowers basis probability to default

We engage with your borrowers via Paytm app, SMS, IVR, Whatsapp, Voice bot, Tele calling

Option to incentivise borrowers for timely payments

EMI Payments

Provide seamless payment experience to your borrowers

Your borrowers pay EMI on Paytm app

Setup payment reminders

Drive eNACH registrations

Option to auto debit from borrower's Paytm Payments Bank or UPI account

Option to reward borrowers for timely payments

Book a Demo

This is what our clients say about us

Iona Iñigo-Mayo
Tala Site Director, PH & IN, TALA
Creditmate has been a consistent collections partner. They effectively use technology & analytics resources to deliver business results. Tala trusts Creditmate to be able to service and handle customers of our lending partners in line with best market practices
Nikita Kothari
Collections Head, Branch India
Creditmate has played a very important role since empanelment in Jan’2020, for Branch India Collections. They ensure optimal use of all the resources available (digital, human) to get the best results. We have achieved some remarkable milestones through our collaboration with them.